Responsibilities
- Serve as the first point of contact for current or prospective residents, families, and community members providing information on campus resources and resolving questions or concerns
- Responsible for answering incoming phone calls and emails, assisting walk-in traffic to the residential office
- Log and deliver all packages and special mail sent to residents
- Assist guests with inquiries regarding different residential facilities, university locations or services
- Maintain and update area desk records and materials
- Provide temporary residential and mailbox keys for residents
- Maintain effective communication with other Housing & Residence Life team members to ensure timely delivery of services.
- Create a welcoming environment for all students, families, and visitors through positive interactions and engagement
Qualifications
Required Qualifications
- This position is open to all students who are eligible to work on campus
- Must maintain a minimum 2.0 grade point average
- Registered students are employed on a part-time basis, up to 20 hours per week
Preferred Qualifications
- Demonstrated experience with front line customer service
- Ability to critically analyze situations and actively problem solve
- Ability to work well within a team and build positive relationships
- Demonstrated dependability, attention to detail, timeliness, and professionalism
- Ability to communicate effectively (verbal and written communication)
- This position may require shift times on evenings, weekends, university breaks, and holidays